TEAMWRK TOURING
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Privacy Policy

Last updated: 2 July 2026

1. Overview

Teamwrk Touring Pty Ltd (ABN 42 669 054 317, ACN 669 054 317) and its related entities, trading as Teamwrk Touring, Teamwrk Touring Pty Ltd, we, us or our, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our website, subscribe to our mailing list, register for presales, enter competitions, attend our events, interact with our social media pages, or otherwise deal with us.

This Privacy Policy applies to our website, event pages, digital platforms, mailing lists, ticketing links, competitions, advertising, promotions and any other services we provide.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and, where applicable, the New Zealand Privacy Act 2020.

By using our website or providing personal information to us, you consent to us collecting, using and disclosing your personal information in accordance with this Privacy Policy.

2. What personal information we collect

We only collect personal information that is reasonably necessary for our business and event-related activities.

The types of personal information we may collect include:

  • your name;
  • your email address;
  • your mobile number;
  • your postcode, city, state or country;
  • your age or date of birth, where required for age-restricted events, competitions or promotions;
  • your music, artist, event or location preferences;
  • information you provide when signing up for newsletters, presales, competitions, giveaways or promotions;
  • ticketing, attendance or purchase-related information provided to us by ticketing partners, where permitted;
  • your communications with us, including customer service enquiries, feedback or complaints;
  • information collected through website analytics, cookies, pixels and similar technologies; and
  • any other information you choose to provide to us.

We may also collect anonymous or aggregated information that does not personally identify you, including website traffic, page views, device information, browser type, referral source and general usage patterns.

3. How we collect personal information

We may collect personal information when you:

  • visit or use our website;
  • subscribe to our mailing list;
  • register for presale access, competitions, offers or event updates;
  • buy or register for tickets through a ticketing partner;
  • attend one of our events;
  • contact us by email, phone, website form, social media or another channel;
  • interact with our advertising or social media pages;
  • provide information to one of our event, venue, ticketing, marketing or promotional partners; or
  • otherwise deal with Teamwrk Touring.

Where reasonable and practical, we will collect personal information directly from you. In some cases, we may collect information from third parties, including ticketing companies, venues, artists, promoters, marketing platforms, social media platforms, competition partners or related entities.

4. Why we use personal information

We may use your personal information for the following purposes:

  • to provide, promote and manage our tours, concerts, events and related services;
  • to send you event announcements, presale information, ticketing links, offers, competitions and other marketing communications;
  • to personalise the content, tours, cities or artists shown to you;
  • to conduct competitions, promotions, giveaways and fan experiences;
  • to manage customer enquiries, complaints, access requests and support issues;
  • to improve our website, marketing, events and customer experience;
  • to measure the performance of advertising, marketing campaigns and website activity;
  • to comply with legal, regulatory, insurance, security and venue requirements;
  • to protect the safety, security and integrity of our events, website, business and customers; and
  • for any other purpose that is disclosed to you at the time of collection or permitted by law.

We may use your personal information to contact you by email, SMS, social media, digital advertising or other communication channels. You can unsubscribe from marketing communications at any time.

5. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for our business, events or services.

This may include disclosure to:

  • related companies and entities within the Teamwrk or Lucky Group network;
  • ticketing companies and ticketing platforms;
  • venues and venue operators;
  • artists, artist representatives, managers, agents and promoters;
  • event partners, sponsors and competition partners;
  • marketing, advertising, CRM, email, SMS and data service providers;
  • website, hosting, IT, analytics and storage providers;
  • payment, accounting, legal, insurance and professional advisers;
  • security, medical, emergency, regulatory or law enforcement bodies, where required;
  • government agencies or regulators, where required or permitted by law; and
  • any other third party where you have consented to the disclosure.

Where we disclose personal information to service providers, we take reasonable steps to ensure they handle that information securely and only for the purpose for which it was provided.

We do not sell personal information to third parties.

6. Ticketing partners and third-party websites

Our website may link to ticketing platforms, venue websites, artist websites, social media platforms, embedded content or third-party services.

These third parties may collect personal information directly from you and may have their own privacy policies, terms and data handling practices. We are not responsible for the privacy practices of third-party websites or platforms.

When purchasing tickets or registering through a third-party ticketing platform, you should review the relevant ticketing partner's privacy policy and terms of use.

7. Cookies, pixels and analytics

We may use cookies, pixels, tags, analytics tools and similar technologies to help operate our website, understand audience behaviour, improve user experience and measure marketing performance.

These technologies may collect information such as:

  • your IP address;
  • device and browser information;
  • pages viewed;
  • links clicked;
  • referral source;
  • approximate location;
  • time spent on the website; and
  • interactions with advertising or event pages.

We may use services such as Google Analytics, Google Ads, Meta Pixel, TikTok Pixel or other advertising and analytics platforms from time to time.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

You can also manage advertising preferences directly through platforms such as Google, Meta and TikTok.

8. Email and SMS marketing

If you subscribe to our mailing list, register for a presale, enter a promotion or otherwise opt in to receive communications from us, we may send you marketing communications about tours, events, artists, presales, offers, competitions and related updates.

You can unsubscribe from email marketing by clicking the unsubscribe link in our emails.

You can opt out of SMS marketing by following the opt-out instructions in the relevant message.

You may also contact us directly using the details below and request to be removed from our marketing lists.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure systems, restricted access, password protection, internal policies, service provider controls and other reasonable security measures.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of personal information transmitted to us online.

We retain personal information for as long as reasonably necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Overseas disclosure

Some of our service providers, platforms, systems or partners may store or process personal information outside Australia or New Zealand.

This may include cloud hosting, email marketing, analytics, advertising, CRM, ticketing or data storage providers located overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with applicable privacy laws and this Privacy Policy.

11. Accessing and correcting your personal information

You may request access to the personal information we hold about you.

You may also request that we correct personal information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

Before providing access or making corrections, we may need to verify your identity.

We will respond to requests within a reasonable period and in accordance with applicable privacy laws.

12. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

Please include enough information for us to understand and investigate your complaint.

We will aim to respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or the relevant privacy regulator in your jurisdiction.

13. How to contact us

For privacy enquiries, access requests, correction requests or complaints, please contact:

Privacy Officer Teamwrk Touring Pty Ltd Suite 2, Level 8, 180 Russell Street Melbourne VIC 3000 Email: info@teamwrktouring.com

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on our website and will take effect from the date it is published.

You should review this Privacy Policy periodically to stay informed about how we handle personal information.